Shipping policy

Shipping Policy

We only ship to the contiguous lower 48 states. Only E-scooters shipping within the United States may qualify for free shipping. Bulk orders or freight do not qualify for free shipping. Free shipping only applies to E-scooters. Accessories and parts may have shipping charges applied.

We do not ship internationally at this time. If you have arranged to ship your E-scooters internationally, you are responsible for paying all duties and taxes associated with the import of the e-scooters.  We do not provide service or warranty to E-scooters you ship internationally.  If replacement parts are necessary, the customer is required to pay all shipping and part costs, including import fees and taxes.

If you are planning to use any third-party shipping, we cannot provide ANY additional shipping information or documentation.

Our products are usually shipped within 2-10 business days using FedEx or UPS (except when the product being purchased is a pre-order).

To return your product, you should mail your product to: 529 Towne Ave Los Angeles, Ca. 90013. You will be responsible for arranging and paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a product refund, the cost of return shipping will be deducted from your refund. 

We do not ship to APO addresses. If you have your E-scooters sent to an APO address and it is refused and you wish to cancel your order, a $150 restocking fee may be applied. 

LA E-scooters is not responsible for lost or stolen merchandise that is the result of handling by a shipping carrier.

No matter where you are located, it is your responsibility to follow the rules and regulations of your locality concerning the proper and lawful use of electric bicycles.

*Some restrictions apply.